Please join us as together we build your Medical Home.
Children’s Medical Group of Saginaw Bay
A Medical Home is not a building.
A Medical Home is like a “home base” for your health care needs.
A Medical Home includes the way care is given, the people who give the care and
the place where this happens.
A Medical Home is a trusting partnership between the doctor led health care team
and an informed patient.
Having a Medical Home means we trust you to:
tell us what you know about your health and illness
tell us about your needs and concerns
take part in planning your care
follow the care plan that is agreed on-or let us know why you cannot so that we can try to help, or change the plan
tell us what medications you are taking and ask for a refill at your office when you need one
let us know when you see other doctors and what medications they put you on or change
ask other doctors to send us a report about your care when you see them
learn about wellness and how to prevent diseases
learn about your insurance so you know what it covers
respect us as individuals and partners in your care
keep your appointments as scheduled, or call and let us know when you cannot
pay your share of the visit fee when you are seen in the office
give us feedback so that we can improve our services
As we build your Medical Home you will notice some changes in the way we give your care, but many things will stay the same:
We will continue to:
have your own doctor who knows you and your family
respect you as an individual – we will not make judgements based on race, religion, sex, age or disability
respect your privacy – your medical information will not be shared with anyone unless you give us permission or it is required by law
provide care given by a team of people led by your doctor
give the care you need when you need it
give care that meets your needs and fits with your goals and values
give care that is based on quality and safety
provide nurse triage after hours and have a doctor on call 24 hours a day, 7 days a week
take care of short illness, long term diseases, and give advice to help you stay healthy
tell you about your health and illness in a way you can understand
Over the next several months you may notice that:
we ask you what your goal is or what you want to do to improve your health
we ask you to help us plan your care and to let us know if you think you can follow the plan
we give you a written copy of the care plan
the care-team members are doing more and or different parts of your care
we remind you when tests are due so that you receive the best quality care
we ask you to have blood tests done before your visit so the doctor has the results at your visit
we may offer you a chance to join in a special type of doctor’s visit called a “group visit”
we start doing more things using a computer – like writing your prescriptions
Either you or your doctor may end this partnership at any time. If your choose to end the partnership, please let us know and tell us why. If your doctor decides to stop seeing you, we will tell you and tell you why. With your written permission we will give your medical information to your next doctor.
Patient- Provider Agreement
The health and wellness of our patients is a top concern of the Children’s Medical Group of Saginaw Bay. Providing the best possible care to every patient is our primary goal. The best way we can meet this goal is if I, your doctor, and you, my patient (with the help of your parents and/or guardians), work together. This concept is called the Patient Centered Medical Home. The responsibilities we have are discussed below.
Our Responsibilities to You:
Explain diseases, treatments, and results in an easy-to-understand way
Listen to our patients’ and their parents’/ guardians’ feelings and questions to help them make decisions about their care
Keep treatment, discussions, and records private
Provide 24 access to medical care and same day appointments, for acute illnesses, whenever possible
Provide instructions on how to meet your health care needs when the office is not open
To care for you to the best of our abilities based on our understanding of current medical methods available
Give our patients clear directions about medicines and other treatments
Send our patients to trusted experts, if needed
End every visit with clear instructions about expectations, treatment goals, and future plans
What We Ask of You (and your Parents/ Guardians):
Ask questions, share your feelings and be part of your care
Be honest about your history, symptoms, and other important information about your health
Tell us about any changes in your health and well-being
Take all your medicine and follow our advice- if you are unwilling or unable to do so, be honest with us
Make healthy decisions about your daily habits and lifestyle
Prepare for and keep scheduled visits or reschedule visits in advance whenever possible
Call us first with all problems, unless it is a medical emergency
End every visit with a clear understanding of our expectations, treatment goals, and future plans
Keep us up to date with your contact information and insurance information.